![]() ![]() Step 1: Getting started with SmileDirectClub If you're interested in learning more about the service, I've broken down everything you need to know, below. I had a great experience with the service, but my changes were slight. ![]() It's up to you whether you want to pursue treatment, but my personal take is that SmileDirectClub is likely best for someone with minor adjustments to be made. The company says the 1,216 complaints it has received via the BBB over the past five years were each resolved and that 47 were clinical in nature." with more than 49,000 - or 86.9% - being positive. Nashville-based SmileDirectClub maintains that it abides by the law and has denied the claims of the suit.Īs far as customer complaints go, in October of 2019, the Nashville Business Journal reported that, according to a press release from SmileDirectClub, "In the past three months, SmileDirectClub has received more than 56,500 reviews across nine review channels, such as Yelp and the Better Business Bureau. For starters, they usually don't assess a person's oral health in full before prescribing treatment SmileDirectClub and others like Candid don't take X-rays, which means they can't account for the nerves, blood supply, or bone structure underneath your gums that may affect your treatment (which is why I highly recommend talking to your dentist or orthodontist before starting with the service).Īnother such concern has come forth in the form of a formal lawsuit by a group of orthodontists and consumers who claim that SmileDirectClub has financially damaged dental businesses by practicing dentistry illegally and misleading consumers. Since its inception, there have been concerns with the teledentistry industry by dental professionals. Concerns with SmileDirectClub, right off the bat:
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